Refund policy

Refund Policy

Most of the products here at ¡FIfi Gi! Storied Collage Art are created and custom printed when ordered. While we want every order to be perfect, mistakes can happen from time to time. We do not offer exchanges as every product is custom printed. We can offer refunds or returns for your orders if there are product mistakes. Please reach out to our customer support and if you are submitting a request, please be sure to include photo evidence of your product in your order.

Cancellations

We will do everything in our power to accept cancellation requests however there may be circumstances where it will be too late such as resources and materials that have already been used in the production of the order items or items that have already been packaged or shipped. As a result, we request any cancellation requests must be submitted by email to fifigicreations@gmail.com within 24 hours after an order is placed. 

Damaged Items & Issues

Damaged or incorrect items must be reported within 30 days of the order date to qualify for a full replacement at no charge. Contact us at fifigicreations@gmail.com so we may evaluate the issue and initiate the process(es) required to right the issue(s). 

Instructions For Damaged Items

If an item is damaged during shipment, contact fifigicreations@gmail.com within a week of receiving your damaged print so that we can make the appropriate arrangements to have the damaged items refunded or replaced. To expedite the process please take some photos of the outer packaging, and damaged prints/products so that we can provide them to our supplier's customer service representative. 

Damaged Items Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at fifigicreations@gmail.com.

You can always contact us for any return question at fifigicreations@gmail.com.